According to an LA Times article by Noam N. Levey and Chad Terhune
October 5, 2013, since the new marketplaces opened Tuesday, millions of Americans have flooded websites, call centers and insurance offices seeking information about health coverage offered through the Affordable Care Act.
More than 8.5 million people visited the federal site last week, according to officials at the Department of Health and Human Services and California’s Marketplace, Covered California, had 514,000 visitors to its website the first day of enrollment.
“Blue Shield of California said its consumer call volume more than doubled last week with hundreds of people asking about their options under the healthcare law and whether they qualified for federal subsidies,” the article stated.
Additionally, the federal call center received 406,000 calls covering residents of 36 states that are not running their own online markets.
Very few of those potential customers have been able to complete the process of applying for coverage because of a number of technical problems.
“Clearly there is a lot of interest in getting health insurance out there,” said Joel Ario, a former state insurance commissioner and Obama administration official who, like many, was surprised by the outpouring.
Fewer than 4 in 10 adults said they were familiar with the new marketplaces, with three quarters of the uninsured saying they were unfamiliar with the marketplaces.
Millions of low- and moderate-income Americans who make less than four times the federal poverty level — or about $46,000 for individuals and up to about $94,000 for a family of four — will qualify for government subsidies to help with their premiums. Officials hope to enroll 7 million people next year.
For help in answering your questions and assistance in applying for the new healthcare options, call Jeremy at (310) 486-7625.